DELIVERY & RETURNS
Delivery Policy
Thank you for shopping with us! We aim to provide a seamless delivery experience for all our customers. Please read our delivery policy carefully to understand how we handle shipping and deliveries.
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Delivery Timeframe
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Standard Delivery: All orders will be processed and dispatched within 1-2 working days. Once dispatched, your order will be delivered within 2-3 working days.
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Working Days: Working days are defined as Monday to Friday, excluding public holidays.
Delivery Rates
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Flat Rate Delivery: We offer a flat rate delivery charge of £8.50 for all orders under £60.
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Free Delivery: Enjoy free delivery on all orders over £60.
Order Processing
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Order Confirmation: After placing your order, you will receive a confirmation email with your order details. Please review this information carefully and contact us immediately if there are any discrepancies.
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Dispatch Notification: Once your order has been dispatched, you will receive a notification email with tracking information (if available).
Delivery Address
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Accurate Address: Please ensure that your delivery address is accurate and complete to avoid any delays or misdeliveries. We are not responsible for deliveries made to incorrect or incomplete addresses provided by the customer.
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Delivery Changes: If you need to make any changes to your delivery address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes after the order has been dispatched.
Delivery Issues
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Delayed Deliveries: While we strive to deliver within the specified timeframe, there may be occasional delays beyond our control. If your order has not arrived within the expected delivery period, please contact us for assistance.
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Lost or Damaged Orders: If your order is lost or arrives damaged, please contact us immediately. We will work with you to resolve the issue promptly, including resending the order or providing a refund as appropriate.
Contact Us
For any questions or concerns regarding your delivery, please contact our customer service team at info@geonaturals.co.uk. We are here to help and ensure your satisfaction.
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Thank you for choosing us for your purchase. We appreciate your business and look forward to serving you again!
Return & Exchange Policy
Please review our returns policy below to understand how we handle returns and exchanges.
No Returns or Exchanges
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Non-Returnable Products: We do not accept returns or exchanges on any products unless they are damaged or faulty. This policy helps us ensure that all products meet the highest standards of quality and safety for our customers.
Damaged or Faulty Products
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Reporting Issues: If you receive a product that is damaged or faulty, please contact us within 7 days of receiving your order. You can reach our customer service team at info@geonaturals.co.uk. Please provide your order number, a description of the issue, and, if possible, include photographs of the damaged or faulty product.
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Resolution Options: Upon receiving your report, we will assess the issue and offer one of the following resolutions:
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Replacement: We will send you a replacement product at no additional cost.
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Refund: If a replacement is not available, we will issue a full refund for the damaged or faulty product.
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Contact Us
For any questions or concerns regarding your order, please contact our customer service team at info@geonaturals.co.uk. We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.